5 Ways Apache Strives to Make Customer Service Personal


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      The magic all starts with you, our customer.

      Customer Loyalty Month is every April. According to The American Customer Satisfaction Index, although customer satisfaction is up, overall the index is trying to rebound from a two-year low. At Apache, our customers and their satisfaction is at the heart of everything we do.

      Customer Service Illustration

      We Respect Your Time

      At Apache, we’re constantly looking for ways to minimize our customers’ downtime. We source solutions from around the globe. Develop smarter, stronger, tougher products — to exact specifications — for applications in retailagriculturemining, food processing, oil and gasrecycling, and more.

      We Go Beyond What’s Asked For to Get You What’s Needed

      We strive to not only respond to our customers’ direct inquiries, but to also provide additional, useful information that goes beyond what's written in our brochures. Information that gets you closer to the heart of what will help your business operate better.

      We Place a High Value on Our Employees and Corporate Culture

      As an organization, run by hard-working employee, we’ve developed a culture where Apache associates are treated as family and neighbors, so they in turn, treat you the same way. Our associate’s main priority is to help our customers succeed. They work to convey this effort everyday through warm greetings and a rapid response to your needs and challenges.

      We’re Dedicated to Growth and Innovation

      To continue to offer our customers the best, over the past five years Apache has expanded our product depth and level of customer service through a series of acquisitions. We now offer a much broader product line, a richer knowledge base, an expanded geographic footprint, and supportive services that help create lean production solutions.

      We are Available When You Need Us

      Whether you’re facing an emergency or just have questions, you need answers as soon as possible. That is why Apache offers multiple ways for you to access the information you need — from our on-site services for conveyor belting, to 24/7 online access of product information or order status, to our after-hours service. Day or night, we are always on the job, helping you provide the best service you can to your customers.

      With you in mind — our customer service group, nationwide sales team, technical product experts, and on-site service crew are here to get you what you need, when you need it. Contact us today!